Frequently asked questions

At Longer Journey, we serve as your comprehensive health and wellness partner. Our platform facilitates virtual medical consultations and coordinates cost-effective, high-quality prescription treatments — all within the comfort of your home. Every one of our US-based physicians conducts a thorough assessment of each patient and prescribes medication therapy when suitable. Our mission is delivering accessible, affordable, and top-notch care to individuals across multiple states, with complimentary shipping and an unmatched online experience.

Choose the therapy you need, click 'Start Online Visit,' and answer a brief set of medical questions. Our team of US-based doctors will review your information and prescribe medications as necessary. Expect a response within approximately 24 hours. In certain states, a video consultation or live chat is required — your provider will reach out to complete the visit.

You may qualify for a complimentary consultation with your order. If medication is appropriate, you can obtain it through Longer Journey at significantly reduced prices compared to other websites — often more cost-effective than your neighborhood pharmacy.

We do not accept insurance. We believe access to quality care shouldn't depend on a third party's opinion. Longer Journey has replaced insurance barriers with transparency and convenience — our consultation and medication prices are industry-leading and often cheaper than using insurance.

Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.

Yes. You can choose to use your local pharmacy and our doctors can send your prescription to them. However, the most affordable and convenient option is through Longer Journey's network of affiliated pharmacies. We cannot guarantee drug pricing at your local pharmacy.

We partner with MD Integrations — mdintegrations.com.

You will be billed for your medication when it ships, based on the treatment plan you select.

Yes. We take protecting your information seriously. Please read our Privacy Policy for details.

We treat patients 18 years of age and older. If you are younger than 18, please seek treatment from a local primary care physician.

In case of an emergency, please call 9-1-1.

State regulations require that our medical providers see who they are treating. That is why we may ask you to take a picture of yourself and your photo ID.

Longer Journey currently serves patients in most U.S. states, including Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

No. Your medication ships via no-contact delivery — a signature is not required.

You can change your method of payment at any time. Log in to your Longer Journey account and follow the prompts.

Visit the Contact us page and create a ticket. Our team will review and get back to you.

Once you complete your online visit, you'll hear back from a US-based doctor within 24 hours (some states require a live chat or video consultation). Orders are then sent to the dispensing pharmacy and shipped.

Log in to your Longer Journey account and update your shipping address at any time. Once medication is shipped, address changes apply to future shipments.

Log in to your Longer Journey account to reorder or cancel at any time. You will be contacted before your medication refills and is billed to your credit card.

Federal and state law do not allow medication returns, so all sales are final. If you have a specific concern, please create a ticket on the Contact us page.